IBM CONTROL DESK
IT Service Management Best Practices Implementation
IBM Control Desk is an industry leading solution that delivers value as a best-practice-based focal point for managing assets and services, a “face” for IT to end users, and a hub for workflow and integration.
IBM Control Desk unified IT asset and service management software provides a common control center for managing business processes for both digital and physical assets. It enables control, governance and compliance to applications, endpoints and assets to protect critical data and prevent outages. On premise or SaaS – Cloud (software as a service).
Control Desk is ITIL-aligned change, configuration, release, incident, problem, and asset management. Control Desk is accessible through mobile devices and integrates with social media and development tools.
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Service Portal & Service Catalog
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Self-Service & Request Fulfillment
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Incident Management and Event Management
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Service Asset and Configuration Management (SACM)
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CMDB and dependency mapping via integrations with IBM TADDM
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Release and Deployment Management
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Change Management
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Service Level Management
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IT Asset Management
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Financial and License Management
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Knowledge Base
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Reporting and Insight
With IBM Conrol Desk you can:
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Reduce help desk calls by up to 80%
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Reduce service delivery times
up to 90%
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Improve first call resolution by 20%
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Reduce service request response times by 60%
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Increase process speed/efficiency by 40%
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Reduce outages caused by changes by up to 70%
Extend ITSM to the Internet of Things
IBM Control Desk + IBM Maxim0
Unified Digital & Physical Worlds
